RETURNS & EXCHANGES
We do not accept returns for refunds or changes of mind. Eligible standard-size belts may be exchanged once for a different size of the same product within 14 days of delivery.
Eligibility varies by product and is stated on the individual product page before purchase. This policy does not limit any mandatory rights available under applicable consumer law.
14-DAY SIZE EXCHANGE
To request a size exchange, email info@klds.co within 14 days of delivery. Please include your order number, the size you received, and the size you need.
To be eligible:
- The belt must be unworn, unused, and in its original condition, with all original tags attached.
- The exchange must be for a different size of the same product.
- The requested size must be available or eligible for production.
- The return must be sent with tracking within 14 days after we issue the return instructions.
Please do not send an item before contacting us. Returns sent without prior approval may be delayed or may not be accepted.
ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE
The following are not eligible for return or exchange:
- Items purchased on a Made-to-Order basis, including standard sizes
- Made-to-Measure items and products made to custom specifications
- FREE THE METAL products
- Other products specifically marked Not Eligible for Return or Exchange on the product page
- Belts that have been worn, altered, damaged after delivery, or returned without their original tags
These exclusions do not apply if an item is faulty, damaged on arrival, incorrect, or not as described. Your mandatory rights under applicable law remain unaffected.
HOW THE EXCHANGE WORKS
- Email info@klds.co within 14 days of delivery.
- We will confirm eligibility, the replacement size, and the appropriate return address.
- Return only the belt with its original tags unless we instruct you otherwise. The gift box is not required. Pack the belt securely in protective packaging and use a trackable shipping method.
- Reply to our email with the tracking number and the return address used.
Return shipping is paid by the customer. KLDSCOPE will cover one standard shipment for the replacement belt.
Once the return reaches us, we will inspect it before approving the exchange. If the replacement size is in stock, it will normally be dispatched within 3–5 business days after inspection. If production is required, the lead time stated on the product page will apply.
If the required size falls outside the product’s standard-size range, it may need to be handled as a Made-to-Measure order. Any additional charge and revised production time will be confirmed before work begins.
REGIONAL RETURN POINTS
To reduce the cost of international size exchanges, approved returns may be sent to one of our regional relay points:
- Asia and Rest of World: Hong Kong
- United States: Oregon
- Canada: Toronto
- United Kingdom: Ashford
- European Union: Milan
- Oceania: Sydney
These locations are relay points, not inspection facilities. Returns sent to a regional point require additional transit time before reaching us for inspection. We will provide the correct address after approving your request.
FAULTY, DAMAGED, OR INCORRECT ITEMS
If an item is faulty, damaged on arrival, incorrect, or not as described, contact info@klds.co as soon as possible with your order number and clear photographs.
Please do not return the item until we provide instructions. Where the issue is confirmed, KLDSCOPE will arrange the appropriate remedy and cover reasonable return shipping costs. Your mandatory rights under applicable law remain unaffected.
IMPORTANT NOTES
A size exchange is not approved until we confirm it by email.
Items that do not meet the eligibility requirements may be returned to the customer at their expense.
Customers are responsible for return postage and for any charges caused by incorrect or incomplete customs declarations. KLDSCOPE covers the outbound shipping cost of one approved replacement belt.